Coram UK Holding Limited part of the Coram International group, who have offices in the Netherlands, Belgium, United Kingdom, Poland and Norway and export to more than 50 countries worldwide. Coram are recognised as one of Europe’s premier bathroom specialists with core strengths of; established, trusted brands, innovative design and collaborative cooperation with business partners. Coram UK, whose major brands are Impey – the wetroom specialist and Coram Showers – dedicated to shower enclosures, shower trays and bath screens.
Customer Sales Advisor - Ilton Somerset
The role involves initiating contact with potential customers to generate interest in the Coram Group product line. The role will involve dealing with customer sales enquiries by telephone, e-mail and post; receiving, assessing and processing sales orders accurately using internal software; any other ancillary duties as appointed by the Customer Services Manager or Team Leaders.
- Assist and respond to all contacts made to the customer service department received via phone, letter, email & sales referrals.
- Dealing with customer enquiries, complaints and compliments, ensuring the highest priority is placed on identifying and satisfying customer needs within the department guidelines, ensuring the Coram brand proposition is met.
- To provide support for both our internal and external customers.
- Thorough understanding of refund/returns policy and procedures
- To process returns with the customer, tracking and following through to completion.
- To process replacement orders at 100% accuracy, finding route cause of the issue, reporting and highlighting any major concerns to the After Sales Team Leader and Customer Service Manager.
- Update all aspects of customer records to maintain quality databases
Experience and skills
- Experience and knowledge of customer service principles & actions
- Confident telephone manner with acute listening skills
- Good numeric & written skills
- Strong communication and interpersonal skills
- Attention to detail
For further enquiries or to apply direct, with your CV, please email: HR@coram.uk