Terms and Conditions

SALES TERMS

1. DEFINITIONS

In these conditions "the Company" means Impey Showers Ltd and the "Customer" means the person, firm or Company who receives the Company's goods or to whom the Company's quotation, invoice or acknowledgement of order is addressed, "the goods" means the products supplied by the Company to the Customer.

2. PRICES

Prices contained in a price list/quotation/catalogues etc are those ruling at the date thereof and are for guidance only. The Company reserves the right to adjust the quoted prices to the prices current on the date of despatch. All prices are subject to VAT at ruling rate.

Price Fluctuation. The price and terms are based on conditions ruling at the date thereof and are subject to alteration at any time.

3. TERMS OF PAYMENT

(a) Strictly nett within 30 days following the date of the invoice for approved accounts only.

(b) For non-approved accounts pro-forma payment/cash with order.

(c) Failure by the customer to pay in accordance with the terms of the contract shall entitle the Company at its option to withhold future deliveries until such
payment has been made.

4. DELIVERY

(a) So far as it is reasonably possible the Company will meet quoted delivery dates but such dates are not guaranteed and time shall not be of the essence of this
contract. We reserve the right to charge for third party deliveries.

(b) The Company shall not be liable to make good to the Customer any damage or loss arising directly or indirectly out of delay in delivery of the goods nor will
the Company be liable for any consequential or special loss claimed by the Customer including without limitation delay detention loss of profit loss of production loss of time charges or liability to any Third Party.


(c) Should the Company over deliver goods to the Customer and should the Customer not inform the Company within 7 days in writing then the Company may at its option either repossess the excess goods or invoice them and be paid forthwith by the Customer for the excess goods at the price ruling at the date of
delivery.

(d) The Company insures all goods until they reach the Customer's premises.

5. PASSING OF TITLE IN PROPERTY
(a) Ownership of the property in the goods supplied shall not pass to the Customer until all monies owing to the Company in respect of such goods have been
paid to the Company in full.

(b) The risk incidental to the goods shall pass to the customer with delivery and the Company will not be liable to the customer for any loss or damage to the
goods howsoever occurring after delivery to the customer.

(c) If the customer shall, notwithstanding that he has no title to the goods supplied under paragraph (a) hereof, re-sell or agree to re-sell the goods to a third
party the customer shall keep the sale proceeds of such re-sale separate and distinct from the customers other moneys at all times until payment in full has
been made by the customer to the Company and until such payment the Company shall be entitled to such proceeds of re-sale.

(d) Nothing contained in sub-clause (c) hereof shall be deemed to create a legal charge over such proceeds of re-sale but shall impose upon the customer a
fundamental contractual obligation.

6. TESTING AND INSPECTING
The Company reserves the right to charge the Customer for samples.

7. CANCELLATION OR VARIATION

(a) Cancellation of an order or part of an order can only be made by mutual consent, but where the Company agrees that an order may be cancelled the
Company nevertheless reserves the right to levy charges on the Customer for any loss the Company has suffered as a result of that cancellation.

(b) In the event of the Customer altering the requirements of the contract after instructions have been received by the Company the Company reserves the right to amend the delivery time and to charge for any costs incurred as a result of the alteration. Goods made to special order cannot be cancelled.

8. NON-DELIVERY, DAMAGE OR LOSS IN TRANSIT - CLAIMS

Any damage or shortage in transit should be reported to Impey Showers Ltd in writing within 3 days followed by a claim, within 7 days. In the case of nondelivery
this loss should be reported within 14 days followed by a claim within 28 days. Neglect to comply with such regulations will invalidate any claim.

9. FORCE MAJEURE

The Company will make every effort to carry out the Contract in accordance with its terms but it shall not be liable for any failure on its part to perform any term
of the Contract from any cause outside the Company's control including (but without prejudice to the generality of the foregoing) act of God, war, strike, lockout or other industrial dispute, fire or flood.

10. LAW AND INTERPRETATION

This Contract shall be governed by English law and the Buyer shall submit to the non-exclusive jurisdiction of the English Courts. If any of these conditions or any
part thereof is rendered void or unenforceable by any legislation to which it is subject or by any rule of law it shall be void or unenforceable to that extent and
no further.

11. LIFETIME GUARANTEE

Impey Showers Ltd guarantees its range of branded showering products against faulty materials or manufacture for a Lifetime, provided that they have been installed and maintained in accordance with the manufacturer's instructions. The guarantee extends to non-electrical products in general use and excludes
normal wear and tear. For products such as taps, shower valves, bathroom accessories, waterproofing and electrical products, the standard manufacturer's
guarantee will apply. Where products included in the Lifetime guarantee are used for commercial use, such as hospitals, nursing homes or hotels, a 5 year
guarantee will be applicable. Parts that are defined as wearing parts, such as seals, seat pads etc are subject to a 5 year guarantee. If in our opinion the product
has been modified, neglected, misused or is the subject of accidental damage the guarantee will not be applicable. Impey Showers Ltd has a policy of continuous improvement and therefore reserves the right to revise or amend the specification of any product without notice. In situations where a product has failed, subject to the terms of the guarantee, and a direct replacement is no longer available, Impey Showers Ltd will replace it with the nearest equivalent product. The liability of Impey Showers Ltd does not extend to consequential loss or damage arising from the defective product and is limited to the price of the original goods supplied by Impey Showers Ltd. The Company does not warrant or guarantee that the goods will be fit for the customer's specific purpose unless exact details of such purpose have been notified in writing to the Company's acceptance of the customer's order. The guarantee is in addition to your statutory rights.

12. RETURNS POLICY
Every care should be taken when placing your order, but should your goods be deemed unsuitable, we will happily arrange a collection within 30 days of date of
invoice, providing your goods are still packaged as new. A small fee may apply for this service and special order items are exempt from this policy.

13. No verbal agreement shall be binding unless confirmed in writing

PURCHASE TERMS

1.         Interpretation

1.1       Definitions. In these Conditions, the following definitions apply:

Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Contract: the contract between the Customer and the Supplier for the supply of Goods and/or Services in accordance with these Conditions.

Customer: means the company placing the order either being (a) Coram Showers Limited company number 00589581 or (b) Impey Showers Limited company number 03742299 both registered in England with the following registered office: Building 3, Stanmore Industrial Estate, Bridgnorth, Shropshire, WV15 5HP or (b)

Deliverables: all documents, products and materials developed by the Supplier or its agents, contractors and employees as part of or in relation to the Services in any form or media, including without limitation drawings, maps, plans, diagrams, designs, pictures, computer programs, data, specifications and reports (including drafts).

Goods: the goods (or any part of them) set out in the Order.

Goods Specification: any specification for the Goods, including any related plans and drawings, that is agreed in writing by the Customer and the Supplier.

Intellectual Property Rights: patents, copyright and related rights, trade marks, rights in designs, database rights and all other intellectual property rights.

Order: the Customer's order for the supply of Goods and/or Services.

Services: the services, including without limitation any Deliverables, to be provided by the Supplier under the Contract as set out in the Service Specification.

Service Specification: the description or specification for Services agreed in writing by the Customer and the Supplier.

Supplier: the person or firm from whom the Customer purchases the Goods and/or Services.

1.2       Construction. In these Conditions (a) references to a party includes its successors or permitted assigns; and (b) a reference to any law is a reference to such law as amended or re-enacted (including any subordinate legislation); and (c) a person includes a natural person, corporate or unincorporated body.

2.         Basis of contract

2.1       The Order constitutes an offer by the Customer to purchase Goods and/or Services from the Supplier in accordance with these Conditions. The Order shall be deemed to be accepted on the earlier of (a) the Supplier issuing written acceptance of the Order; or (b) any act by the Supplier consistent with fulfilling the Order; at which point and on which date the Contract shall come into existence ("Commencement Date"). All of these Conditions shall apply to the supply of both Goods and Services except where the application to one or the other is specified.

2.2       These Conditions apply to the Contract to the exclusion of any other terms that the Supplier seeks to impose or incorporate (such as conditions of sale), or which are implied by trade, custom, practice or course of dealing. By supplying Goods and/or Services to the Customer, the Supplier irrevocably agrees to these conditions notwithstanding any references to the contrary or other terms (such as conditions of sale) in any acknowledgement of order.

3.         Supply of Goods

3.1       The Supplier shall ensure that the Goods shall: (a) correspond with their description and any applicable Goods Specification; (b) be of satisfactory quality (as per the Sale of Goods Act 1979) and fit for any purpose held out by the Supplier or made known to the Supplier by the Customer, expressly or by implication, and in this respect the Customer relies on the Supplier's skill and judgment; (c) be free from defects in design, materials and workmanship and remain so for 12 months after delivery (unless a longer period is agreed); and (d) comply with all applicable statutory and regulatory requirements relating to the manufacture, labelling, packaging, storage, handling and delivery of the Goods.

3.2       The Customer shall have the right to inspect and test the Goods at any time before delivery. If following such inspection or testing the Customer considers that the Goods do not conform or are unlikely to comply with the Supplier's undertakings at clause 3.1, the Customer shall inform the Supplier and the Supplier shall immediately take such remedial action as is necessary to ensure compliance. Notwithstanding any such inspection or testing, the Supplier shall remain fully responsible for the Goods and any such inspection or testing shall not reduce or otherwise affect the Supplier's obligations under the Contract, and the Customer shall have the right to conduct further inspections and tests after the Supplier has carried out its remedial actions.

4.         Delivery of Goods

4.1       The Supplier shall ensure that: (a) the Goods are properly packed and secured in such manner as to enable them to reach their destination in good condition; and (b) each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, the Order number (if any), the type and quantity of the Goods (including the code number of the Goods (where applicable)), special storage instructions (if any) and, if the Goods are being delivered by instalments, the outstanding balance of Goods remaining to be delivered.

4.2       In respect of domestic contracts the Supplier shall deliver the Goods (a) on the date specified in the Order; (b) to the Customer's premises at the address set out in the Order or such other location as instructed by the Customer before delivery ("Delivery Location"); and (c) during the Customer's normal hours of business on a Business Day, or as instructed by the Customer.

4.3       Delivery of the Goods shall be completed on the completion of unloading of the Goods at the Delivery Location.

4.4       Where the goods are being supplied from overseas then the Customer shall specify the applicable Incoterm that will apply in its Order (using INCOTERMS® 2010).

4.5       If the Supplier delivers more than the quantity of Goods ordered, the Customer may at its sole discretion reject all the Goods or just the excess Goods; and in either case any rejected Goods shall be returnable at the Supplier's risk and expense. If the Customer accepts the delivery, a pro rata adjustment shall be made to the invoice for the Goods.

4.6       If the Supplier intends to make delivery of the Goods in instalments then the Supplier shall inform the Customer in writing (providing reasonable notice) and such notice shall also set out the delivery / instalment dates and the amounts of Goods to be delivered by each instalment. Failure by the Supplier to deliver any one instalment on time or at all or any defect in an instalment shall entitle the Customer to the remedies set out in clause 6.1.

4.7       Title and risk in the Goods shall pass to the Customer on completion of delivery.

5.         Supply of Services

5.1       The Supplier shall from the Commencement Date or such other date as agreed by the parties and for the duration of this Contract provide the Services to the Customer in accordance with the terms of the Contract.

5.1       The Supplier assigns to the Customer, with full title guarantee and free from all third party rights, all Intellectual Property Rights in the products of the Services, including for the avoidance of doubt the Deliverables.

5.2       The Supplier shall meet any performance dates for the Services specified in the Order or notified to the Supplier by the Customer. In providing the Services, the Supplier shall:

5.2.1    perform the Services with the best care, skill and diligence in accordance with best practice in the Supplier's industry, profession or trade;

5.2.2    use personnel who are suitably skilled and experienced and in sufficient number to ensure that the Supplier's obligations are fulfilled in accordance with this Contract;

5.2.3    ensure that the Services and Deliverables will conform with all descriptions and specifications set out in the Service Specification, and that the Deliverables shall be fit for any purpose expressly or impliedly made known to the Supplier by the Customer;

5.2.4    provide all equipment, tools and vehicles and such other items as are required to provide the Services;

5.2.5    use the best quality goods, materials, standards and techniques, and ensure that the Deliverables, and all goods and materials supplied and used in the Services or transferred to the Customer, will be free from defects in workmanship, installation and design;

5.2.6    comply with all applicable laws and regulations; and

5.2.7    hold all materials, equipment and tools, drawings, specifications and data supplied by the Customer to the Supplier ("Customer Materials") in safe custody at its own risk, until returned to the Customer, and not dispose or use the Customer Materials other than in accordance with the Customer's written instructions or authorisation.

6.         Customer remedies

6.1       If the Supplier fails to deliver the Goods and/or perform the Services by the applicable date, the Customer shall, without limiting its other rights or remedies, have one or more of the following rights:

6.1.1    to terminate the Contract with immediate effect by giving written notice to the Supplier; and

6.1.2    to claim damages for any additional costs, loss or expenses incurred by the Customer which are in any way attributable to the Supplier's failure to meet such dates.

6.2       If the Supplier has delivered Goods that do not comply with the undertakings set out in clause 3.1, then, without limiting its other rights or remedies, the Customer shall have one or more of the following rights, whether or not it has accepted the Goods:

6.2.1    to reject the Goods (in whole or in part) whether or not title has passed and to return them to the Supplier at the Supplier's own risk and expense;

6.2.2    to terminate the Contract with immediate effect by giving written notice to the Supplier;

6.2.3    to require the Supplier to repair or replace the rejected Goods, or to provide a full refund of the price of the rejected Goods (if paid);

6.2.4    to refuse to accept any subsequent delivery of the Goods which the Supplier attempts to make;

6.2.5    to recover from the Supplier any expenditure incurred by the Customer in obtaining substitute goods from a third party; and

6.2.6    to claim damages for any additional costs, loss or expenses incurred by the Customer arising from the Supplier's failure to supply Goods in accordance with clause 3.1.

6.3       These Conditions shall extend to any substituted or remedial services and/or repaired or replacement goods supplied by the Supplier. The Customer's rights under this Contract are in addition to its rights and remedies implied by statute and common law.

7.         Charges and payment

7.1       The price for the Goods: (a) shall be the price set out in the Order, or if no price is quoted, the price set out in the Supplier's published price list in force at the Commencement Date; and (b) shall be inclusive of the costs of packaging, insurance and carriage of the Goods, unless otherwise agreed in writing by the Customer. No extra charges shall be effective unless agreed in writing and signed by the Customer.

7.2       The charges for the Services: shall be set out in the Order, and shall be the full and exclusive remuneration of the Supplier in respect of the performance of the Services. Unless otherwise agreed in writing by the Customer, the charges shall include every cost and expense of the Supplier directly or indirectly incurred in connection with the performance of the Services.

7.3       In respect of Goods, the Supplier shall invoice the Customer on or at any time after completion of delivery. In respect of Services, the Supplier shall invoice the Customer on completion of the Services. Each invoice shall include such supporting information required by the Customer to verify the accuracy of the invoice, including but not limited to the relevant purchase order number.

7.4       Unless otherwise agreed by the Customer in writing, the Customer shall pay the invoiced amounts by the end of the month following the month in which the invoice was properly rendered and received by the Customer.

7.5       All amounts payable by the Customer under the Contract are exclusive of valued added tax ("VAT"). Where any taxable supply for VAT purposes is made under the Contract by the Supplier to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Goods and/or Services at the same time as payment is due for the supply of the Goods and/or Services.

7.6       The Customer may at any time, without limiting any of its other rights or remedies, set off any liability of the Supplier to the Customer against any liability of the Customer to the Supplier whether or not either liability arises under the Contract.

8.         Indemnity

8.1       The Supplier shall keep the Customer indemnified against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered incurred by the Customer as a result of or in connection with:

8.1.1    any claim made against the Customer for actual or alleged infringement of a third party's intellectual property rights arising out of, or in connection with, the manufacture, supply or use of the Goods, or receipt, use or supply of the Services, to the extent that the claim is attributable to the acts or omissions of the Supplier, its employees, agents or subcontractors;

8.1.2    any claim made against the Customer by a third party for death, personal injury or damage to property arising out of, or in connection with, defects in Goods, to the extent that the defects in the Goods are attributable to the acts or omissions of the Supplier, its employees, agents or subcontractors; and

8.1.3    any claim made against the Customer by a third party arising out of or in connection with the supply of the Goods or the Services, to the extent that such claim arises out of the breach, negligent performance or failure or delay in performance of the Contract by the Supplier, its employees, agents or subcontractors.

9.         Confidentiality

The Supplier shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to it by the Customer its employees, agents or subcontractors, and any other confidential information concerning the Customer's business, its products and services which the Supplier may obtain.

10.       Termination

10.1    Customer may terminate the Contract for convenience in whole or in part by giving Supplier thirty (30) calendar days written notice. In such event Customer shall pay to Supplier the value of the delivered but unpaid Goods and/or Services and proven direct cost reasonably incurred by Supplier for the undelivered Goods and/or Services, however in no event more than the price for the Goods and/or Services agreed under the Contract. No further compensation will be due to Supplier.

10.2    Without limiting its other rights or remedies, the Customer may terminate the Contract with immediate effect by giving written notice to the Supplier if:

10.2.1 the Supplier commits a material breach of the terms of the Contract and (if such a breach is remediable) fails to remedy that breach within 10 days of receipt of notice in writing to do so;

10.2.2 the Supplier repeatedly breaches any of the terms of the Contract in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of the Contract;

10.2.3 the Customer has genuine concerns as to the financial position of the Supplier;

10.2.4 the Supplier (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his own affairs or becomes a patient under any mental health legislation.

10.3    Termination of the Contract, however arising, shall not affect any of the parties' rights and remedies that have accrued as at termination. Clauses which expressly or by implication survive termination of the Contract shall continue in full force and effect.

11.       Consequences of termination

On termination of the Contract for any reason, the Supplier shall immediately deliver to the Customer all Deliverables whether or not then complete, and return all Customer Materials. If the Supplier fails to do so, then the Customer may enter the Supplier's premises and take possession of them. Until they have been returned or delivered, the Supplier shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract.

12.       Force majeure

12.1    Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under it if such a delay or failure result from an event, circumstances or cause beyond its reasonable control ("Force Majeure Event"). The Supplier shall use all reasonable endeavours to mitigate the effect of a Force Majeure Event on the performance of its obligations. If a Force Majeure Event prevents, hinders or delays the Supplier's performance of its obligations for a continuous period of more than 20 Business Days, the Customer may terminate the Contract immediately by giving written notice to the Supplier.

13.       General

13.1    Assignment and other dealings: The Customer may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract. The Supplier may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of the Customer.

13.2    Severance: If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

13.3    Waiver: A waiver of any right or remedy under the Contract or law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

13.4    Third parties: A person who is not a party to the Contract shall not have any rights to enforce its terms.

13.5    Variation: Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions, shall be effective unless it is agreed in writing and signed by the Customer.

13.6    Law: The Contract and any dispute arising or matter relating to it shall be governed by and construed in accordance with the laws of England. Each party irrevocably agrees to the jurisdiction of the courts of England.

CORAM UK HOLDING LIMITED

impey product guarantee (healthcare)

 

Dated 1 March 2019

Section 1 - Introduction

 

We are confident in the quality and durability of our products.  As such we offer customers of our impey branded products guarantees against manufacturing defects and faulty materials.    The terms and conditions of our impey product guarantees are set out in this document.

Please note that our impey product guarantees are in addition to the legal and statutory rights of a consumer and these consumer rights are not affected by our product guarantees.

 

Section 2 - Terms and conditions of our product guarantees

To find the terms and conditions of your impey product guarantee simply follow the following steps:

  • first find your product and range type in the Product Guarantee Table set out below;
  • secondly please note the terms and conditions set out in the Product Guarantee Table applying (i) to the pre installation guarantee and (ii) to the post installation guarantee respectively.
  • thirdly please note the general terms and conditions that also apply to all our impey products guarantees as set out in section 3 below; and
  • fourthly if you wish to claim under an impey product guarantee please contact us and follow the instructions set out in section 4 below.

Section 3 – General terms and conditions applying to all our products guarantees.

The following terms and conditions apply to all our guarantees in addition to the terms set out in the Product Guarantee Table.

 

  1. The impey product guarantees are only valid where the products are purchased and used in the United Kingdom and the Republic of Ireland.

 

  1. In bringing a claim under a guarantee, proof of purchase of the product in question will be required.

 

  1. Where installed, we must be given a reasonable opportunity to inspect the product in its installed situation.
  1. Subject to paragragh 5 below (which concerns Business Use) for the purposes of our guarantees “Lifetime” means the period of use by the original user of the product in question.
  1. Where products included within a Lifetime Guarantee are used for Business Use then a 5 year guarantee will apply instead of the period of use referred to in paragragh 4 above. Where the product guarantee is less than 5 years, then this lesser period will continue to apply.
  1. For the purposes of our guarantees “Business Use” means a product that is used wholly or mainly in connection with a business, profession, institution or establishment including of a care or commercial nature; and for these purposes and by way of non-exhaustive examples only, the use of our products in following contexts shall constitute Business Use: use in/by hospitals, landlords, social housing, nursing homes and hotels.

                          

  1. The impey product guarantees do not cover fair wear and tear or damage arising from Misuse and Abuse, which includes the following:
  1. Improper installation (including failure to follow Impey installation instructions)
  2. Overtightening of screws/excessive force
  3. Inappropriate cleaning products and misuse of them
  4. Failure to follow cleaning and maintenance instructions
  5. Abrasive cleaning products
  6. Accidental damage
  7. Incompatible products used alongside
  8. Improper use of products
  9. Product modification without obtaining manufacturer advice
  10. Malicious or intentional damage or neglect
  11. Build-up of mildew and lime scale
  12. Non-compliance with building regulations and codes of practice.
  13. Incorrect tools being used
  14. Improper storage and handling of product including exposure to extreme temperatures
  15. Installation of a product suspected to be damaged
  16. Use of insufficient or inappropriate fixings

 

  1. Perishable items 5 year guarantee - the following perishable items have a guarantee of 5 years from the date of purchase:
    1. Glass screen acrylic seals,
    2. door seals, handles and paddles,
    3. seat pads, padded back rests, padded seat arms.
  1. Rubber squeegee – the rubber elements of a squeegee are only guaranteed for 12 months from the date of purchase.
  1. Material finishes: finishes are as per the guarantees stated apart from:
    1. Black (Soho, Nemox Black, Linear Tops) – where our product guarantee is 5 years from the date of purchase; and
    2. Stainless Steel - where our product guarantee is 5 years from the date of purchase, unless otherwise stated to be less.
  1. If in our opinion there is a valid claim under an impey guarantee then we will at our option either repair, replace or refund the price of the product.
  1. Our policy is one of continuous improvement. Where a valid claim under a guarantee has been brought and we offer a replacement product in circumstances where identical goods are no longer available, then we reserve the right to replace it with our nearest equivalent product.
  1. Repair under our guarantee does not extend the original expiry date; such that the guarantee on replaced parts or products expires at the same time as under the original guarantee.
  1. If a claim is made under this guarantee and it is ultimately revealed that the product has been Misused or Abused (including improperly installed) then we reserve the right to charge the customer in respect of service personnel’s time and for any replacement products or parts supplied. In addition we reserve the right to charge for the cost of travel outside mainland UK.

Section 4 – Contacting us and instructions for claiming under the product guarantee.

 

  1. This guarantee is provided by Coram UK Holding Limited (company number 07214057).

 

  1. If you wish to make a claim under a guarantee then please write to us with details of your claim together with your contact details. In dealing with your claim we will also require proof of purchase.
  1. Our correspondence address is Technical Support, Coram UK, Conquest Business Park, Cad Road, Ilton, Somerset TA199EA.

 

  1. Alternatively please contact our customer care team on 01460 256080 or email them at technicalsupport@coram.co.uk

PRODUCT GUARANTEE TABLE

 

Important Note:

 

  1. This Product Guarantee Table must be read in conjunction with the general terms and conditions applying to all our products guarantees as set out in section 3 of this document.
  1. Business Users: Where our products are used for Business Use then a 5 year non-transferable guarantee will apply instead of the Lifetime guarantee and where the product guarantee specified is less than 5 years, then this lesser period will continue to apply. Please see the general terms and conditions set out in section 3 of this document for further details.
  1. Material finishes: finishes are as per the guarantees stated apart from Black finishes and Stainless Steel finishes. Please see the general terms and conditions set out in section 3 of this document for further details.
  1. Perishable items: certain perishable items are limited to a 5 year guarantee. Please see the general terms and conditions set out in section 3 of this document for further details.

                                             

Product

Range(s)

Terms and conditions of guarantee

 

Floor Formers

Level Dec Easy Fit

 

Level grade

Pre installation Guarantee  

Until such time as the product is installed we will provide a lifetime guarantee against manufacturing defects and faulty materials. 

This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee Once the product has been installed we guarantee it for 5 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions alongside vinyl flooring; and

(b)    an Impey drain is installed and cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Product

Range(s)

Terms and conditions of guarantee

 

Shower trays

Radiate

 

Mantis

 

Slimline

 

Mendip

 

BRT

Pre installation Guarantee  

Until such time as the product is installed we will provide a lifetime guarantee against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we provide a lifetime guarantee from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions alongside vinyl flooring; and

(b)    an Impey drain is installed and cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

Shower trays

Tiling Upstand

US12350

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase or until it is installed / used (whichever occurs first)   against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we provide a lifetime guarantee from the date of installation against manufacturing defects and faulty materials up until the replacement of one or more of the tiles fitted at the time of the installation.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Product

Range(s)

Terms and conditions of guarantee

 

Drainage

Standard Vinyl Drainage UTV

 

Vinyl Pumped Drainage

 

Vinyl Slimline Drainage

 

75mm Water Seal Drainage -TSG

 

Anti-Ligature Drainage

 

Bath Adaptor

 

Level-Dec Tiled Drainage

 

Standard Shower Tray Drainage

 

Shower Tray Pumped Drainage

 

Shower Tray Slimline Drainage

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase or until it is installed / used (whichever occurs first)   against manufacturing defects and faulty materials.    This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we guarantee it for 5 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Product

Range(s)

Terms and conditions of guarantee

 

Whale

Pumps

All ranges

Pre installation Guarantee  

Until such time as the product is installed we will guarantee it for up to 3 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we will guarantee it for 3 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions; and

(c)     this guarantee excludes rubber components and obstructions in pipework

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

Product

Range(s)

Terms and conditions of guarantee

 

Water

proofing

Waterguard

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase or until it is installed / used (whichever occurs first) against manufacturing defects and faulty materials This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we provide a lifetime guarantee from the date of installation against manufacturing defects and faulty materials up until the replacement of one or more of the tiles fitted at the time of the installation, and further provided that the product has been cleaned and maintained in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Water

proofing

Yellow Fleece

membrane

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase or until it is installed / used (whichever occurs first) against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we provide a guarantee from the date of installation against manufacturing defects and faulty materials for 10 years or up until the replacement of one or more of the tiles fitted at the time of the installation (whichever occurs first), and further provided that the product has been cleaned and maintained in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

 

 

 

 

 

 

 

Product

Range(s)

Terms and conditions of guarantee

 

HHD

Elevate

 

Freeglide

 

Freestanding Carer

Screens

 

Floor to rail / ceiling

poles   

 

Extension Channel

Pack

Pre installation Guarantee  

Until such time as the product is installed we will provide a lifetime guarantee against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we will provide a lifetime guarantee from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Product

Range(s)

Terms and conditions of guarantee

 

Curtain  Rails & Curtains

 

 

 

Curtain rails

 

Window Bridging Kit

Pre installation Guarantee  

Until such time as the product is installed we will provide a lifetime guarantee against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we will provide a lifetime guarantee from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Curtain  Rails & Curtains

 

Curtains

 

Hooks & Gliders

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase or until it is installed / used (whichever occurs first)   against manufacturing defects and faulty materials.    This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee

Once the product has been installed we guarantee it for 12 months from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

 

 

 

 

 

 

 

 

Product

Range(s)

Terms and conditions of guarantee

 

Seats

Slimfold Seat

Pre installation Guarantee  

Until such time as the product is installed we will provide a lifetime guarantee against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we will provide a lifetime guarantee from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Seats

S1, S1/P, S2, S2/P

 

S1/HP, S2/HP, S4, S5, S6, S9

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase or until it is installed / used (whichever occurs first)   against manufacturing defects and faulty materials.    This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee

Once the product has been installed we guarantee it for 12 months from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Product

Range

Terms and conditions of guarantee

 

Rails

Maxi Grip Plus

 

Maxi Grip

 

Boston

Pre installation Guarantee                                                                 

Until such time as the product is installed we will guarantee it for up to 5 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we guarantee it for 5 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

 

 

 

 

 

 

 

 

Rails

Fluted Rails

including

FCP & FWP

 

Drop Down Rails

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase or until it is installed / used (whichever occurs first)   against manufacturing defects and faulty materials.    This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee

Once the product has been installed we guarantee it for 12 months from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Product

Range(s)

Terms and conditions of guarantee

 

Showers

TMV2 & TMV3

 

Bristan

Pre installation Guarantee  

Until such time as the product is installed we will guarantee it for up to 5 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we guarantee it for 5 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Showers

Mira

 

Triton

 

Pre installation Guarantee  

Until such time as the product is installed we will guarantee it for up to 2 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we guarantee it for 2 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

                                                                                                           

 

 

 

 

 

 

Showers

Redring

 

Pre installation Guarantee  

Until such time as the product is installed we will guarantee it for up to 3 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee

Once the product has been installed we guarantee it for 3 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Product

Range(s)

Terms and conditions of guarantee

 

Toilet

Clos-O-Mat

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase or until it is installed / used (whichever occurs first)   against manufacturing defects and faulty materials.    This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee

Once the product has been installed we guarantee it for 12 months from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions alongside vinyl flooring; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Product

Range

                                         Terms and conditions of guarantee

 

Glass

Supreme

Pre installation Guarantee  

Until such time as the product is installed we will provide a lifetime guarantee against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we will provide a lifetime guarantee from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from perishable seals or from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

 

 

 

 

 

 

 

 

Product

Range

Terms and conditions of guarantee

 

Accessories H/C

Access Panels

 

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase or until it is installed / used (whichever occurs first)   against manufacturing defects and faulty materials.    This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we guarantee it for 12 months from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Accessories H/C

Body dryer

 

Pre installation Guarantee  

Until such time as the product is installed we will guarantee it for up to 3 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we guarantee it for 3 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Accessories H/C

Simply Silent Fans

 

Pre installation Guarantee  

Until such time as the product is installed we will guarantee it for up to 2 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee

Once the product has been installed we guarantee it for 2 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions alongside vinyl flooring; and

(b)    an Impey drain is installed and cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

 

 

 

 

 

 

Accessories H/C

Pottery

 

Pre installation Guarantee  

Until such time as the product is installed we will provide a lifetime guarantee from the date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee

Once the product has been installed we provide a lifetime guarantee from the date of installation against manufacturing defects and faulty materials.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover perishable items or damage arising from Misuse or Abuse (as defined in section 3 of this document).  Brassware elements and Perishables are guaranteed for 2 years from the date of installation against manufacturing defects and faulty materials.

 

Accessories H/C

Toilet Plinths

 

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase or until it is installed / used (whichever occurs first)   against manufacturing defects and faulty materials.    This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we guarantee it for up to 12 months from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

                       

CORAM UK HOLDING LIMITED

 

impey product guarantee (retail)

 

Dated 1 March 2019

Section 1 - Introduction

 

We are confident in the quality and durability of our products.  As such we offer customers of our impey branded products guarantees against manufacturing defects and faulty materials.    The terms and conditions of our impey product guarantees are set out in this document.

Please note that our impey product guarantees are in addition to the legal and statutory rights of a consumer and these consumer rights are not affected by our product guarantees.

 

Section 2 - Terms and conditions of our product guarantees

To find the terms and conditions of your impey product guarantee simply follow the following steps:

  • first find your product and range type in the Product Guarantee Table set out below;
  • secondly please note the terms and conditions set out in the Product Guarantee Table applying (i) to the pre installation guarantee and (ii) to the post installation guarantee respectively.
  • thirdly please note the general terms and conditions that also apply to all our impey products guarantees as set out in section 3 below; and
  • fourthly if you wish to claim under an impey product guarantee please contact us and follow the instructions set out in section 4 below.

Section 3 – General terms and conditions applying to all our products guarantees.

The following terms and conditions apply to all our guarantees in addition to the terms set out in the Product Guarantee Table.

 

  1. The impey product guarantees are only valid where the products are purchased and used in the United Kingdom and the Republic of Ireland.

 

  1. In bringing a claim under a guarantee, proof of purchase of the product in question will be required.

 

  1. Where installed, we must be given a reasonable opportunity to inspect the product in its installed situation.
  1. Subject to paragragh 5 below (which concerns Business Use) for the purposes of our guarantees “Lifetime” means the period of use by the original user of the product in question.
  1. Where products included within a Lifetime Guarantee are used for Business Use then a 5 year guarantee will apply instead of the period of use referred to in paragragh 4 above. Where the product guarantee is less than 5 years, then this lesser period will continue to apply.
  1. For the purposes of our guarantees “Business Use” means a product that is used wholly or mainly in connection with a business, profession, institution or establishment including of a care or commercial nature; and for these purposes and by way of non-exhaustive examples only, the use of our products in following contexts shall constitute Business Use: use in/by hospitals, landlords, social housing, nursing homes and hotels.

                          

  1. The impey product guarantees do not cover fair wear and tear or damage arising from Misuse and Abuse, which includes the following:
  1. Improper installation (including failure to follow Impey installation instructions)
  2. Overtightening of screws/excessive force
  3. Inappropriate cleaning products and misuse of them
  4. Failure to follow cleaning and maintenance instructions
  5. Abrasive cleaning products
  6. Accidental damage
  7. Incompatible products used alongside
  8. Improper use of products
  9. Product modification without obtaining manufacturer advice
  10. Malicious or intentional damage or neglect
  11. Build-up of mildew and lime scale
  12. Non-compliance with building regulations and codes of practice.
  13. Incorrect tools being used
  14. Improper storage and handling of product including exposure to extreme temperatures
  15. Installation of a product suspected to be damaged
  16. Use of insufficient or inappropriate fixings

 

  1. Perishable items 5 year guarantee - the following perishable items have a guarantee of 5 years from the date of purchase:
    1. glass screen acrylic seals,
    2. door seals, handles and paddles,
    3. seat pads, padded back rests, padded seat arms.
  1. Rubber squeegee – the rubber element of squeegees is only guaranteed for 12 months from the date of purchase.
  1. Material finishes: finishes are as per the guarantees stated apart from:
    1. Black (Soho, Nemox Black, Linear Tops) – where our product guarantee is 5 years from the date of purchase; and
    2. Stainless Steel - where our product guarantee is 5 years from the date of purchase, unless otherwise stated to be less.
  1. If in our opinion there is a valid claim under an impey guarantee then we will at our option either repair, replace or refund the price of the product.
  1. Our policy is one of continuous improvement. Where a valid claim under a guarantee has been brought and we offer a replacement product in circumstances where identical goods are no longer available, then we reserve the right to replace it with our nearest equivalent product.
  1. Repair under our guarantee does not extend the original expiry date; such that the guarantee on replaced parts or products expires at the same time as under the original guarantee.
  1. If a claim is made under this guarantee and it is ultimately revealed that the product has been Misused or Abused (including improperly installed) then we reserve the right to charge the customer in respect of service personnel’s time and for any replacement products or parts supplied. In addition we reserve the right to charge for the cost of travel outside mainland UK.

Section 4 – Contacting us and instructions for claiming under the product guarantee.

 

  1. This guarantee is provided by Coram UK Holding Limited (company number 07214057)

 

  1. If you wish to make a claim under a guarantee then please write to us with details of your claim together with your contact details. In dealing with your claim we will also require proof of purchase.

 

  1. Our correspondence address is Technical Support, Coram UK, Conquest Business Park, Cad Road, Ilton, Somerset TA199EA.

 

  1. Alternatively please contact our customer care team on 01460 256080 or email them at technicalsupport@coram.co.uk

 

PRODUCT GUARANTEE TABLE

Important Note:

 

  1. This Product Guarantee Table must be read in conjunction with the general terms and conditions applying to all our products guarantees as set out in section 3 of this document.
  1. Business Users: Where our products are used for Business Use then a 5 year non-transferable guarantee will apply instead of the Lifetime guarantee and where the product guarantee specified is less than 5 years, then this lesser period will continue to apply. Please see the general terms and conditions set out in section 3 of this document for further details.
  1. Material finishes: finishes are as per the guarantees stated apart from Black finishes and Stainless Steel finishes. Please see the general terms and conditions set out in section 3 of this document for further details.
  1. Perishable items: certain perishable items are limited to a 5 year guarantee. Please see the general terms and conditions set out in section 3 of this document for further details.

                                             

Product

Range(s)

Terms and conditions of guarantee

 

Floor Formers

Aqua Dec Easyfit

 

Aqua Dec Linear

 

Aqua Grade

 

Aqua Grade Linear

Pre installation Guarantee  

Until such time as the product is installed we will provide a lifetime guarantee against manufacturing defects and faulty materials. 

This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

 

Post installation Guarantee

From the date of installation, when used in conjunction with Waterguard Waterproofing, we provide a guarantee for the lifetime of the original tiled installation, that the product will be watertight provided that the product (and the related bathroom area and applicable installations) are installed and maintained in accordance with the manufacturer’s instructions

 

Please note that this guarantee is revoked upon the removal of any original tile; that is upon the removal of any tile that was fitted at the time of the original installation.

 

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

 

 

 

 

 

 

 

 

 

 

Product

Range(s)

Terms and conditions of guarantee

 

 

Floor Formers

Aqua Dec Easyfit

 

Aqua Dec Linear

 

Aqua Grade

 

Aqua Grade Linear

Pre installation Guarantee  

Until such time as the product is installed we will provide a lifetime guarantee against manufacturing defects and faulty materials. 

This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

 

Post installation Guarantee

From the date of installation, when used in conjunction with Yellow Fleece Membrane Waterproofing, we provide a guarantee that the product will be watertight for:

(a)    the lifetime of the original tiled installation; or

(b)    until the period of 10 years passes from the date of installation, whichever first occurs

and provided that the product (and the related bathroom area and applicable installations) are installed and maintained in accordance with the manufacturer’s instructions.

 

Please note that this guarantee is revoked upon the removal of any original tile; that is upon the removal of any tile that was fitted at the time of the original installation.

 

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

Drainage

Standard Tiled Drainage - UTT etc

 

Titled Pumped Drainage

 

Titled Slimline Drainage

 

Linear Drainage

 

 

 

 

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase (or until it is installed whichever occurs first) against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we guarantee it for 5 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Product

Range(s)

Terms and conditions of guarantee

 

Whale

Pumps

All ranges

Pre installation Guarantee  

Until such time as the product is installed we will guarantee it for up to 3 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

Post installation Guarantee. 

Once the product has been installed we will guarantee it for 3 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions; and

(c)     this guarantee excludes rubber components and obstructions in pipework.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 (Excludes rubbers and obstructions in pipework)

 

 

Product

Range(s)

Terms and conditions of guarantee

 

Water

proofing

Waterguard

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase or until it is installed or used (as applicable) (whichever occurs first) against manufacturing defects and faulty materials This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we provide a lifetime guarantee from the date of installation against manufacturing defects and faulty materials up until the replacement of one or more of the tiles fitted at the time of the installation, and further provided that the product has been cleaned and maintained in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

Water

proofing

Yellow Fleece

           membrane

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase or until it is installed or used (as applicable) (whichever occurs first) against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we provide a guarantee from the date of installation against manufacturing defects and faulty materials for 10 years or up until the replacement of one or more of the tiles fitted at the time of the installation (whichever occurs first), and further provided that the product has been cleaned and maintained in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

 

 

 

 

 

 

 

Product

Range(s)

Terms and conditions of guarantee

 

Water

proofing

Tilesafe

Pre installation Guarantee  

We will guarantee this product for up to 12 months from the date of purchase or until it is installed or used (as applicable) (whichever occurs first) against manufacturing defects and faulty materials This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we provide a guarantee from the date of installation against manufacturing defects and faulty materials for 5 years or up until the replacement of one or more of the tiles fitted at the time of the installation (whichever occurs first), and further provided that the product has been cleaned and maintained in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Product

Range(s)

Terms and conditions of guarantee

 

Underfloor Heating

 

 

 

AquaMat

 

 

 

Pre installation Guarantee  

Until such time as the product is installed we will guarantee it for up to 12 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we guarantee it for 12 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Underfloor Heating

 

DeviReg touch

 

Pre installation Guarantee  

Until such time as the product is installed we will guarantee it for up to 5 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we guarantee it for 5 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

 

 

 

 

 

 

Underfloor Heating

 

AMSTAT thermostat

Pre installation Guarantee  

Until such time as the product is installed we will guarantee it for up to 2 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we guarantee it for 2 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

Product

Range

Terms and conditions of guarantee

 

Rails

Boston

Pre installation Guarantee  

Until such time as the product is installed we will guarantee it for up to 5 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed we guarantee it for 5 years from the date of installation against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Product

Range(s)

Terms and conditions of guarantee

 

Glass

 

Aqua Screen X

 

Aqua Screen Pure

 

Aqua Screen Clear

 

Soho

Pre installation Guarantee  

Until such time as the product is installed we will provide a lifetime guarantee against manufacturing defects and faulty materials. 

This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee

Once the product has been installed we provide a lifetime guarantee from the date of installation against manufacturing defects and faulty materials (but excluding perishable seals) provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document (including terms as to material finishes) and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

 

 

 

 

Product

Range(s)

Terms and conditions of guarantee

 

Accessory Retail

 

 

Geesa

 

 

Pre installation Guarantee  

Until such time as the product is installed or used (as applicable) we will guarantee it for up to 12 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed or used we will guarantee it for 12 years from the date of installation or first use against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions;

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions;

(c)     the material finish Nemox Black is guaranteed for 5 years from the date of installation (and not 12 years);

(d)    all Stainless Steel material finishes are guaranteed for 5 years from the date of installation (and not 12 years); and

(e)    all soap dispensers, mirrors, dryers, scales and buckets are guaranteed for 2 years from the date of date of installation or first use, as applicable (and not 12 years);

This guarantee is also subject to the further terms and conditions set out in section 3 of this document (including terms as to material finishes) and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Accessory Retail

 

Baskets

 

 

Pre installation Guarantee  

Until such time as the product is installed or used (as applicable) we will guarantee it for up to 12 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee. 

Once the product has been installed or used we will guarantee it for 12 years from the date of installation or first use against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions;

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions;

(c)     the material finish Nemox Black is guaranteed for 5 years from the date of installation (and not 12 years);

(d)    all Stainless Steel material finishes are guaranteed for 5 years from the date of installation (and not 12 years); and

(e)    all soap dispensers, mirrors, dryers, scales and buckets are guaranteed for 2 years from the date of date of installation or first use, as applicable (and not 12 years);

This guarantee is also subject to the further terms and conditions set out in section 3 of this document (including terms as to material finishes) and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

 

 

 

 

 

 

 

 

 

 

 

Accessory Retail

 

Squeegee

                

Pre installation Guarantee  

The rubber element of squeegees is only guaranteed for 12 months from the date of purchase.

As regards the other (non-rubber) elements of squeegee then until such time as the product is installed or used (as applicable) we will guarantee it for up to 5 years from date of purchase against manufacturing defects and faulty materials. 

This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document).

 

Post installation Guarantee

The rubber element of squeegees is only guaranteed for 12 months from the date of purchase.

As regards other (non-rubber) elements of the squeegee then from the date of first use we will guarantee it for up to 5 years from date of purchase against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions; and

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions.

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Accessory Retail

 

Double sided hook for robe and gel

 

Pre installation Guarantee  

Until such time as the product is installed or used (as applicable) we will guarantee it for up to 12 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document.

 

Post installation Guarantee. 

Once the product has been installed or used we will guarantee it for 12 years from the date of installation or first use against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions;

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions;

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

Accessory Retail

 

Footrest

 

Pre installation Guarantee  

Until such time as the product is installed or used (as applicable) we will guarantee it for up to 12 years from date of purchase against manufacturing defects and faulty materials.  This guarantee is subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from the installation of the product or from Misuse or Abuse (as defined in section 3 of this document

 

Post installation Guarantee. 

Once the product has been installed or used we will guarantee it for 12 years from the date of installation or first use against manufacturing defects and faulty materials provided that:

(a)    the product has been installed in accordance with the manufacturer’s installation instructions;

(b)    cleaned and maintained also in accordance with the manufacturer’s instructions;

This guarantee is also subject to the further terms and conditions set out in section 3 of this document and in particular please note that this guarantee does not cover damage arising from Misuse or Abuse (as defined in section 3 of this document).

 

                                                                                                                                                                             

CORAM UK HOLDING LIMITED

CONDITIONS OF SALE

In these Conditions (unless the context otherwise requires):

"Buyer"

means the person or firm who purchases the Products and/or Services from the Company.

"Conditions"

means the standard terms and conditions of sale set out in this document and includes any special conditions agreed in writing between the Buyer and the Company.

"Contract"

means the contract between the Company and the Buyer for the supply of Products and/or Services made in accordance with these Conditions;.

"Company"

means Coram UK Holding Limited (company number 07214057) and whose registered office address is Building 3 Stanmore Industrial Estate, Bridgnorth, Shropshire, WV15 5HP

"Order"

means any order for the Products and/or Services submitted by the Buyer to the Company or the Buyer’s written acceptance of the Company’s quotation, as the case may be.

"Products"

means all products supplied by the Company to the Buyer under an Order.

"Services"

means the services (if any) which are the subject of an Order.

"Specification"

means the specification and any additional drawings or information relating to the Products and/or Services (including any agreed variations recorded in writing by the parties from time to time.

  1. Formation of Contract
    • All quotations, offers and tenders are made and all orders are accepted strictly subject to the following Conditions. Except as otherwise provided in these Conditions, all other terms, conditions or warranties including (without limitation) any that the Buyer seeks to impose or incorporate (whether by standard conditions of purchase or otherwise) or which are implied by trade, custom, practice or course of dealing, are excluded from any contract between the Company and the Buyer unless expressly accepted in writing by the Company.
    • If there is a conflict between these Conditions and any other terms of the Company's quotation, offer, tender or acknowledgement of order, such other terms shall prevail (to the extent of the conflict only).
    • Quotations for Products shall be available for acceptance for a maximum period of 30 days from date of issue and may be withdrawn by the Company by written or oral notice to the Buyer at any time prior to the Buyer's acceptance.
    • Quotations for Services shall be available for acceptance for a maximum period of 60 days from the date of issue and may be withdrawn by the Company by written or oral notice to the Buyer at any time prior to the Buyer's acceptance.
    • Any Order placed by the Buyer on the Company constitutes an offer by the Buyer to purchase the Products and/or Services in accordance with these Conditions and is not binding on the Company. The Order shall only be deemed to be accepted when the Company issues written acceptance of the Order at which point and on which date the Contract shall come into existence.
    • If any statement or representation has been made to the Buyer by the Company or its officers, employees or agents (other than in the document(s) enclosed with the Company's quotation or acknowledgement of order), upon which the Buyer wishes to rely it shall only be entitled to do so if the statement or representation is attached to or endorsed on the Buyer's Order and then only if the Company subsequently confirms in writing to the Buyer that the Buyer is entitled to rely on the statement or representation.
  2. Prices
    • Unless otherwise agreed in writing, all prices are quoted inclusive of delivery and exclusive of VAT and prices are payable in Sterling unless otherwise agreed in writing by the Company prior to delivery. The price of the Products and/or Services shall be as set out in the Company's price list on the date of, and as set out in, the Contract.  For the avoidance of doubt, the Buyer shall be responsible for all import and export duties incurred in relation to the Products. 
    • Where the Company delivers or arranges delivery of the Goods, the Buyer shall be liable to the Company for carriage costs and any demurrage costs incurred by the Company if vehicles are unduly delayed at the place of delivery.
    • The Company shall be entitled at any time on written notice to make an adjustment to the price in the event of any alteration in quantity, design or specification requested by the Buyer.
    • The Company reserves the right at any time prior to delivery and on written notice to increase the price if there is any increase in the cost of materials, labour, transport or utilities or if the costs of the Company are increased by any other factor beyond the reasonable control of the Company.
    • Prices are quoted by the Company on the basis of the limitations of liability set out in these Conditions. The Buyer shall be entitled to request the Company to agree a higher limit of liability and the Company may quote a revised price taking account of any increased insurance premium to be borne by the Company.  For the avoidance of doubt, the Company shall not be obliged to agree a higher limit of liability.    
  3. Payment
    • Unless otherwise agreed by the Company in writing, payment shall be due and payable on a pro-forma basis with the Order or, for approved accounts only, 30 days after the end of the month in which delivery of the Goods or performance of the Services took place and, in each case, shall be made without any set-off, counterclaim or deduction whatsoever. The time for payment shall be of the essence of the Contract.
    • The Company shall be entitled to submit its invoice with its delivery advice note or on performance of the Services or at any time afterwards except that where delivery has been postponed at the request of, or by the default of, the Buyer, the Company may submit its invoice at any time after the Products are ready for delivery or would have been ready in the ordinary course but for the Buyer’s request or default.
    • Where Products are delivered by instalments the Company may invoice each instalment separately and the Buyer shall pay such invoices in accordance with these Conditions.
    • The Buyer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Buyer shall not be entitled to assert any credit, set-off or counterclaim against the Company in order to justify withholding payment of any such amount in whole or in part. The Company may, without limiting its other rights or remedies, set off any amount owing to it by the Buyer against any amount payable by the Customer to the Buyer.
    • If the Buyer shall default in payment, the Company shall be entitled, without prejudice to any other right or remedy, to do all or any of the following:-
      • to suspend any or all further deliveries and suspend any further production or works or the performance of the Services (including suspending any procurement activities relating to the Products or Services) under the Contract and under any other contract or contracts between the Company and the Buyer then current, without notice;
      • to charge interest on a daily basis (after as well as before judgment) on any amount outstanding at the rate of 4% per annum above the base rate at the Bank of England (or such other amount as may from time to time be permitted by the Late Payment of Commercial Debts (Interest) Act 1998), together with any statutory debt recovery costs; and/or
      • to serve notice on the Buyer requiring immediate payment for all Products supplied by the Company under this and all other contracts with the Buyer whether or not payment is otherwise due.
  1. Delivery & Returns policy
    • The Company shall deliver the Products to the Buyer's address as stated in the order unless the Company has specifically agreed otherwise in writing. Delivery shall be completed upon the Products arrival at the delivery location.
    • Any dates quoted for delivery of the Products (or provision of the Services) are approximate only, and the time of delivery is not of the essence. The Company shall not be liable for any delay that is caused by a Force Majeure Event or the Buyer’s failure to provide the Company with adequate delivery instructions or any other instructions that are relevant to the supply.
    • The date of delivery or completion of the Services shall in every case be dependent upon prompt receipt of all necessary information, final instructions or approvals from the Buyer.
    • The Company may deliver the Products by instalments, which shall be invoiced and paid for separately. Each instalment shall constitute a separate contract.  Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.  Failure by the Buyer to take delivery of any one or more instalments of Products delivered in accordance with the Contract shall entitle the Company to treat the Contract as repudiated by the Buyer either in whole or in part.
    • The Company will consider any reasonable requests by the Buyer for postponement of delivery of the Products but shall be under no obligation to do so. Where delivery is postponed, otherwise than due to default by the Company or the Buyer fails to take delivery then, without prejudice to all other rights and remedies available to the Company, delivery of the Products shall be deemed to have been completed and the Buyer shall pay all related costs and expenses, including a reasonable charge for insurance, storage and transportation so occasioned.
    • If five days after the Company notifies the Buyer that the Products are ready for delivery the Buyer has not accepted or taken delivery of them, the Company may resell or otherwise dispose of part or all of the Products and, after deducting reasonable storage and selling costs, account to the Buyer for any excess over the price of the Products or charge the Buyer for any shortfall below the price of the Products.
    • The Buyer shall not be entitled to reject the Products if the Company delivers up to and including 5 percent more or less than the quantity of Products ordered but a pro-rata adjustment shall be made to the invoice on receipt of notice from the Buyer that the wrong quantity of Products was delivered.
    • Any damage in transit or shortage (other than that referred to in clause 7) must be reported by the Buyer to the Company in writing within 3 days. In the case of non-delivery, any non-delivery must be reported within 14 days of the date indicated by the Company for delivery. Failure to comply with these time limits will invalidate any claim.
    • Any liability of the Company for (a) any shortages (other than that referred to in clause 7; or (b) non-delivery of the Products shall be limited to either: (i) the costs and expenses incurred by the Buyer in replacing the Products with products of a similar description and quality in the cheapest market available within a reasonable time; or (ii) the Company making good the shortage or delivery within a reasonable time; or (ii) issuing a credit note in respect of non-delivered Products or the shortfall in the delivery of the Products.
    • The Buyer shall be responsible for obtaining all export and import licences (including payment of any duties) for the Products and shall be responsible for any delays due to such licences not being available when requested.
    • Returns policy (UK based Customers only): every care should be taken by the Buyer when placing the Order, but should the Buyer consider that the Products ordered are not suitable and notifies the Company of this in writing within 14 days of delivery of the Products, then provided further that the Products are still packaged as new, then Company will arrange a collection in respect of the same. The Company reserve the right to charge a fee for this service or to require the Buyer to return the Products at the Buyer’s expense. This returns policy does not apply to special order Products (including Products specifically made and/or adapted for the Buyer).
  2. Risk and Title
    • Risk of damage or loss of the Products shall pass to the Buyer upon delivery and the Buyer is then solely responsible for unloading the Products and all loss, damage or deterioration to the Products.
    • Title to the Products shall not pass to the Buyer until the earlier of:
      • the Company receives payment in full (in cash or cleared funds) for (1) the Products; and (2) any other Products that the Company has supplied to the Buyer in respect of which payment has become due, in which case title to the Products shall pass at the time of payment of all such sums; and
      • the Buyer resells the Products, in which case title to the Products shall pass to the Buyer at the time specified in clause 4.
    • Until title to the Products has passed to the Buyer, the Buyer shall:
      • store the Products separately from all other Products held by the Buyer so that they remain readily identifiable as the Company's property;
      • not remove, deface or obscure any identifying mark or packaging on or relating to the Products;
      • maintain the Products in satisfactory condition and keep them insured against all risks for their full price on the Company's behalf from the date of delivery;
      • notify the Company immediately if it becomes subject to any of the events listed in clause 1.1; and
      • give the Company such information relating to the Products as the Company may require from time to time.
    • Subject to clause 5, the Buyer may resell or use the Products in the ordinary course of its business (but not otherwise) before the Company receives payment for the Products. However, if the Buyer resells the Products before that time:
      • it does so as principal and not as the Company’s agent; and
      • title to the Products shall pass from the Company to the Buyer immediately before the time at which resale by the Buyer occurs.
    • If before title to the Products passes to the Buyer the Buyer becomes subject to any of the events listed in clause 1.1 then, without limiting any other right or remedy the Company may have:
      • the Buyer's right to resell Products or use them in the ordinary course of its business ceases immediately; and
      • the Company may at any time:
        • require the Buyer to deliver up all Products in its possession which have not been resold, or irrevocably incorporated into another product; and
        • if the Buyer fails to do so promptly, enter any premises of the Buyer or of any third party where the Products are stored in order to recover them.
      • That title in the Products has not passed pursuant to the provisions of this clause 5 shall not prevent the Company from being entitled to legal redress where the Buyer fails to pay for the Products pursuant to the provisions of Condition 3.
  1. Cancellation AND AMENDMENT
    • Cancellation or amendment of any Contract will only be agreed to by the Company on condition that all costs and expenses incurred by the Company up to the time of cancellation and all loss of profits and other loss or damage resulting to the Company by reason of such cancellation will be paid immediately by the Buyer to the Company. In view of their bespoke nature, orders for Products made to special order cannot be cancelled.
    • No variations to the Products or Services required by the Buyer shall be binding on the Company unless agreed by the Company and the Buyer in writing, including, as part of such agreement, any change to the price arising in consequence of the variation to the Products or Services. If the Company and the Buyer are unable to agree the consequential change in the price, the price shall be varied by reference to the extra costs incurred by the Company in making the variation plus an appropriate profit margin.
    • If the Company agrees to any such variation, any dates quoted for delivery of the Products or performance of the Services shall be extended accordingly.
  2. pRODUCT GUARANTEE
    • The Products have the benefit of a manufacturer’s guarantee which is subject always to the terms and conditions of the applicable guarantee. The terms and conditions of the Company’s guarantees for its IMPEY and CORAM branded products can also be accessed via the Company’s website.
  3. LIMITATION of liability
    • Nothing in these Conditions shall limit or exclude the Company’s liability for:
      • death or personal injury caused by its negligence, or the negligence;
      • fraud or fraudulent misrepresentation; and
      • any other matter where liability cannot be excluded or limited by law.
    • Subject to Condition 8.1, under no circumstances whatsoever shall the Company be liable in contract, tort (including negligence), breach of statutory duty or otherwise howsoever arising from any claim for loss, damage and/ or costs arising under or in connection with the Contract in respect of any one or more of the following whatsoever and howsoever caused:
      • loss of profit, loss of business, loss of contracts and loss of goodwill (in each case whether direct and/or indirect loss); and
      • for any indirect or consequential loss of

For the avoidance of doubt, the Sub-conditions in this Condition 8.2 are intended by the parties to be severable.

  • Without prejudice to Conditions 8.1 and 8.2, the Company's maximum aggregate liability for all claims made by the Buyer in relation to any Contract shall not exceed an amount equal to (a) 120% of the Contract price for the Products or Services (as the case may be) giving rise to the claim or (b) £1m sterling whichever is the lower amount and the Buyer agrees to insure adequately to cover the potential for claims in excess of such amount.
  1. BUYER’S OBLIGATIONS
    • The Buyer shall ensure that the terms of the Order and (if submitted by the Buyer) any specification are complete and accurate.
    • If the Company’s performance of any of its obligations under a Contract is prevented or delayed by any act or omission by the Buyer or failure by the Buyer to perform any relevant obligation (Buyer Default):
      • the Company shall without limiting its other rights or remedies have the right to suspend performance until the Buyer remedies the Buyer Default, and to rely on the Buyer Default to relieve it from the performance of any of its obligations to the extent the Buyer Default prevents or delays the Company’s performance of any of its obligations;
      • the Company shall not be liable for any costs or losses sustained or incurred by the Buyer arising directly or indirectly from the Company’s failure or delay to perform any of its obligations as set out in this clause 9.2;
      • the Buyer shall reimburse the Company on written demand for any costs or losses sustained or incurred by the Company arising directly or indirectly from the Buyer Default.
  1. Health and Safety

The Company may, from time to time, provide the Buyer with information and data on health and safety, including warnings, material data safety sheets and health and safety information on the Products.  The Buyer agrees to communicate such information to all persons that the Buyer can reasonably foresee may be exposed to or may handle such materials or containers, including but not limited to the Buyer's employees, agents, contractors or customers.  If the Buyer fails to communicate such warnings and information, the Buyer agrees to indemnify the Company and keep the Company indemnified in full against any and all liability arising out of or in connection with such failure. 

  1. Confidential Information and Intellectual Property Rights
    • All drawings, documents, confidential records, computer software and other information supplied by the Company, whether produced by itself or a third party, are supplied on the express understanding that copyright is reserved to the Company (or the third party) and that the Buyer will not, without the written consent of the Company, give away, loan, exhibit or sell any drawings, documents, records, software or other information or extracts from them or copies of them or use them in any way except in connection with the products in respect of which they are issued.
    • All intellectual property rights in or arising out of or in connection with the Products and the Services shall be owned (as between the Company and the Buyer) by the Company.
    • If the Products are to be manufactured or any process is to be applied to the Products in accordance with a specification submitted by the Buyer, the Buyer shall indemnify the Company against all losses, damages, costs and expenses awarded against or incurred by the Company in connection with or paid or agreed to be paid by the Company in settlement of any claim for infringement of any patent, copyright, design, trademark or other industrial or intellectual property rights of any other person which results from the Company’s use of the Buyer’s specification.
  2. TERMINATION
    • The Company shall (without prejudice to any rights or remedies available to the Company) be entitled to terminate a Contract or suspend any further deliveries or performance under the Contract without liability if:-
      • the Buyer becomes bankrupt or shall be deemed to be unable to pay its debts for the purposes of Section 123 of the Insolvency Act 1986 or shall enter into an arrangement with its creditors or if a resolution shall be passed or proceedings shall be commenced for the administration or liquidation of the Buyer (other than for a voluntary solvent winding up for the purposes of reconstruction or amalgamation), the Buyer ceases, or threatens to cease, to carry on business, if a receiver or manager shall be appointed of all or any part of the Buyer's assets or undertaking or if the Company reasonably apprehends that any of the events mentioned in this Condition is about to occur in relation to the Buyer and notifies the Buyer accordingly;
      • the Buyer commits or allows to be committed any breach of the Contract.
    • In the event of termination (howsoever arising) all amounts owing to the Company shall become immediately due and payable including, for the avoidance of doubt, the Price for all Products and Services supplied but for which no invoice has yet been submitted and all unrecovered investments and commitments notified to the Buyer from time to time.
    • The accrued rights and remedies of the parties as at termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry, shall not be affected by termination or expiry of the Contract. Conditions which expressly or by implication have effect after termination shall continue in full force and effect.
  3. EXPORT TERMS
    • In these Conditions ‘Incoterms’ means the international rules for the interpretation of trade terms of the International Chamber of Commerce as in force at the date when the Contract is made. Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions, but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail. The Products shall be delivered in accordance with the incoterm specified by the Company in writing
    • Where the Products are supplied for export from the United Kingdom, the provisions of this Condition 13 shall (subject to any special terms agreed in writing between the Buyer and the Company) apply notwithstanding any other provisions of these Conditions.
    • The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Products into the country of destination and for the payment of any duties thereon.
    • The Buyer shall be responsible for arranging testing and inspection of the Products at the Company’s premises before shipment. The Company shall have no liability for any claim in respect of any defect in the Products which would be apparent on inspection and which is made after shipment, or in respect of any damage occurring during transit.
    • Payment of all amounts due to the Company shall be made by irrevocable bank transfer by the Buyer in favour of the Company and confirmed by the Company’s Bank in the United Kingdom or by irrevocable letter of credit confirmed by a UK Bank approved by the Company, in each prior to delivery of the Goods or performance of the Services.
  4. Force Majeure

The Company shall not be liable to the Buyer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.  For the purposes of this Contract, "Force Majeure Event" means an event beyond the reasonable control of the Company including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm or the default of the Company’s suppliers or subcontractors.

  1. Severability
    • If a court or any other competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall be unaffected.
    • If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum notification necessary to make it legal, valid and enforceable.
  2. Waiver
    • A failure by the Company to exercise, or a delay in exercising, any right or remedy under these Conditions shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies which the Company may otherwise have and no single or partial exercise of any right or remedy under these Conditions shall prevent any further exercise of the right or remedy or the exercise of any other right or remedy.
    • Any waiver by the Company of a breach of any of the terms of this Agreement or of any default under this Agreement shall not be deemed a waiver by the Company of any subsequent breach or default and shall not affect the other terms of these Conditions.
  3. ASSIGNMENT

The Buyer shall not be entitled to assign the benefit or burden of any Contract without the prior written consent of the Company.

  1. NO PARTNERSHIP

Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between the parties, nor constitute either party the agent of the other party for any purpose.  Neither party shall have authority to act as agent for, or to bind, the other party in any way.

  1. Third Party Rights

A person who is not a party to the Agreement (a "third party") shall have no rights pursuant to the Contracts (Rights of Third Parties) Act 1999 (the "Act”) to enforce any of these Conditions.  Any right or remedy of a third party which exists or is available apart from the Act is not affected.

  1. Law and jurisdiction

The parties agree that any disputes arising or in any way connected with the subject matter of these Conditions (whether of a contractual or tortious nature or otherwise) shall be subject to the laws of England and in the case of proceedings issued against the Company shall be subject to the exclusive jurisdiction of the English courts only.

  1. VARIATION

Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions shall be effective unless it is agreed in writing and signed by the Company.

Version 28.02.19

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